The Best Office Management Books of All Time

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology.

In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks! UPDATED! Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management.UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos.Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.Review questions and suggested activities reinforce important concepts presented in each chapter.Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.Information on security in office communication covers the most current methods of safe, electronic communication.Practice Point boxes highlight practical information to remember while on the job.Veterinary Hospital Managers Association (VHMA) Critical Competencies are highlighted in each chapter.NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.

Succeed in your course and prepare for your paralegal career with PRACTICAL LAW OFFICE MANAGEMENT, 4th Edition. This hands-on text provides easy-to-understand coverage of day-to-day law office management topics, including client relations and communication skills; legal fees, timekeeping, and billing; client trust funds and law office accounting; calendaring, docket control, and case management; legal marketing; and file and law library management.

Included with the text is Clio�s Boutique Plan cloud-based software that provides detailed, step-by-step tutorials and an opportunity to learn computer software as it applies to the law office environment. Throughout the text up-to-date forms, charts, and checklists illustrate important forms relating to paralegals in the law office, and hands-on exercises help you master key skills and concepts you�ll need on the job. Attention Premium Website user: Cengage support for existing users of Premium Websites will end of 8/1.

Don’t let your company run off the rails. A company spread across multiple internal organizations, projects, and time zones can be a little like a train without a conductor— moving, but prone to confusion, communication gaps, and at risk of veering off the rails. If your organization is beset by competing deadlines, inexpert strategies, and missed milestones, it’s time to invest in your own business conductor: a program management office.

In this essential field guide to building, staffing, and running a top-notch PMO, software industry executive and program management specialist Paula Dieli shares essential tools, insights, and real-life case studies from major companies such as Zendesk, Adobe, and Macromedia. Aimed at both business leaders and program managers, you’ll learn everything you need to know about setting up a PMO—from creating schedules and managing issues, to running effective meetings, to building relationships and people skills. If you’re serious about meeting corporate objectives and creating an environment of continued success and achievement, a PMO isn’t just a no-brainer: it’s a critical component in ensuring you stay on track and hit your strategic goals—reliably, on time, and with finesse.