Adam Joseph
Meteorologist, partner, and father. Lover of cooking, running, triathlons, and landscaping. Take me seriously on the tube, but not in person. Living the dream
Book Recommendations:
Recommended by Adam Joseph
“@MyNervAnna I love this book” (from X)
Josie Bissett, Kevan J. Atteberry(you?)
Josie Bissett, Kevan J. Atteberry(you?)
A loveable monster has just flown in from Planet Tickle on a mission is to tickle any child who happens to be following along with the Tickle Monster book. Parents read aloud and do the tickling, while children laugh and squirm with delight. Praise for Tickle Monster: “This book holds the key to having a wonderful bonding and delightful story-time experience. Really fun!” ---The Children’s Book ReviewGifty’s Specialty Gift Product of the Year, Toys and Games, Finalist (2011)Mom’s Choice Award, Best Three Children’s Books of 2009Mom’s Choice Award, People’s Choice, Gold (2009)Parent Tested Parent Approved Media Inc.’s Seal of Approval, Excellence in Parenting Products (2009)
Recommended by Adam Joseph
“The growth of Customer Success as a corporate discipline has been remarkable and continues unabated. Rick’s excellent book is an invaluable resource for anyone with an interest in Customer Success. Whether you are contemplating your first foray into Customer Success or are a seasoned executive, this book provides both the framework and practical guides to help ensure that you have the best-practice structures and processes in place for both today and the future.” (from Amazon)
Rick Adams(you?)
Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book, and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit.