Steve Wozniak
Cofounder, Apple Computer and Chief Scientist, Prime Data
Book Recommendations:
Recommended by Steve Wozniak
“[I believe in and follow] Patrick Bet-David. He has the drive and the fire to make a difference.” (from Amazon)
#1 WALL STREET JOURNAL BESTSELLER AN INSTANT INTERNATIONAL BESTSELLER From the creator of Valuetainment, the #1 YouTube channel for entrepreneurs, comes a practical and effective guide for thinking more clearly and achieving your most audacious business goals. Both successful entrepreneurs and chess grandmasters have the vision to look at the pieces in front of them and anticipate their next five moves. In this book, Patrick Bet-David translates this skill into a valuable methodology that applies to high performers at all levels of business. Whether you feel like you’ve hit a wall, lost your fire, or are looking for innovative strategies to take your business to the next level, Your Next Five Moves has the answers. You will gain: CLARITY on what you want and who you want to be. STRATEGY to help you reason in the war room and the board room. GROWTHTACTICSfor good times and bad. SKILLSfor building the right team based on strong values. INSIGHTon power plays and the art of applying leverage. Combining these principles and revelations drawn from Patrick’s own rise to successful CEO, Your Next Five Moves is a must read for any serious executive, strategist or entrepreneur.
Recommended by Steve Wozniak
“What a spectacular book. Mind-blowing in its expansiveness and profundity. It makes me think we’re at one of those times in technological, economic, and social history where the sky is the limit.” (from Amazon)
Blockchain technology is powering our future. As the technology behind cryptocurrencies like bitcoin, open software platforms like Ethereum, and disruptive companies like Ripple, it’s too important to ignore. In this revelatory book, Don Tapscott, the bestselling author of Wikinomics, and his son, blockchain expert Alex Tapscott, bring us a brilliantly researched, highly readable, and essential book about the technology driving the future of the economy. Blockchain is the ingeniously simple, revolutionary protocol that allows transactions to be simultaneously anonymous and secure by maintaining a tamperproof public ledger of value. Though it’s best known as the technology that drives bitcoin and other digital currencies, it also has the potential to go far beyond currency, to record virtually everything of value to humankind, from birth and death certificates to insurance claims, land titles, and even votes. Blockchain is also essential to understand if you’re an artist who wants to make a living off your art, a consumer who wants to know where that hamburger meat really came from, an immigrant who’s tired of paying big fees to send money home to your loved ones, or an entrepreneur looking for a new platform to build a business. And those examples are barely the tip of the iceberg. As with major paradigm shifts that preceded it, blockchain technology will create winners and losers. This book shines a light on where it can lead us in the next decade and beyond.
Recommended by Steve Wozniak
“Micah Solomon conveys an up-to-the-minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” (from Amazon)
Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This, customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked transforming the customer experience for brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you needto know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers. Inside, you'll find the long-hidden secrets and proven hands-on methods for: Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement.Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off.Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery.Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.Making the right moves to keep your company popular on social media by gently winning over your critics even before they post.Creating and providing customer service training to your workforce—yes, Micah actually includes step-by-step instructions for how to set up a winning, sustainable, world class customer service training program. By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!) ********* Micah Solomon is a customer service consultant and turnaround expert, trainer, eLearning training designer, and keynote speaker. He's known nationally and globally for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. Inc. Magazine has named Micah "The World's #1 Customer Service Turnaround Expert." Micah's books have been translated into more than a dozen languages and his expertise has been featured in Forbes, Inc. Magazine, CNBC, Bloomberg BusinessWeek, and the Harvard Business Review. He always enjoys hearing from readers (and others!) via his website, micahsolomon DOT com or by email, Micah AT micahsolomon DOT com or by text/phone, 484. 343.5881
Recommended by Steve Wozniak
“How would it feel to find out that your neighbor and friend has secretly observed you in your own home for years? The place that should be most private to you was not, and the intruder's devices themselves weren't something you'd ever have thought to look for. This kind of behavior is the opposite of giving normal people freedom and security, of valuing and respecting them as humans--and it's happening more and more. The answer to peeping eyes and cyber theft is to move society toward greater cyber-security and it all starts with essential education about being private and invisible in our daily lives. Kevin's book is the must read in this new world.” (from Amazon)
Real-world advice on how to be invisible online from "the FBI's most wanted hacker" (Wired). Be online without leaving a trace. Your every step online is being tracked and stored, and your identity literally stolen. Big companies and big governments want to know and exploit what you do, and privacy is a luxury few can afford or understand. In this explosive yet practical book, Kevin Mitnick uses true-life stories to show exactly what is happening without your knowledge, teaching you "the art of invisibility" -- online and real-world tactics to protect you and your family, using easy step-by-step instructions. Reading this book, you will learn everything from password protection and smart Wi-Fi usage to advanced techniques designed to maximize your anonymity. Kevin Mitnick knows exactly how vulnerabilities can be exploited and just what to do to prevent that from happening. The world's most famous -- and formerly the US government's most wanted -- computer hacker, he has hacked into some of the country's most powerful and seemingly impenetrable agencies and companies, and at one point was on a three-year run from the FBI. Now Mitnick is reformed and widely regarded as the expert on the subject of computer security. Invisibility isn't just for superheroes; privacy is a power you deserve and need in the age of Big Brother and Big Data. "Who better than Mitnick -- internationally wanted hacker turned Fortune 500 security consultant -- to teach you how to keep your data safe?" --Esquire